Of course! There are several reasons that demonstrate that professional products are more effective than those found on supermarket shelves. Professional products are often associated with superior quality results and customer satisfaction. They are developed and tested in collaboration with hairstylists, estheticians, and other professionals, who bring with them expertise and experience in choosing the most suitable products for various needs. This experience and collaboration contribute to the development of effective and reliable products.

Professional care products can be more economical in the long run. Due to their concentration and efficiency, you will need smaller quantities to achieve the desired results. Thus, even if professional care products may have a higher price compared to those on supermarket shelves, they offer better long-term results and can contribute to saving money over time.

Professional care products are developed and tested by industry specialists, who bring advanced expertise and knowledge to the creation of formulations. These can contain high-quality ingredients and higher concentrations of active substances, which gives them the power to more effectively solve various skin, hair, or other body care problems.

To choose the right products for your hair care, it is recommended to consider your hair type and its specific needs. We invite you to visit www.probeauty.ro and consult the detailed information about each product, including its description, ingredients, how to use it, and reviews from other users. It is important to pay attention to recommendations and specifications suitable for your hair type (such as normal, oily, dry, split ends, etc.).

If you need help choosing the right products, our website's live chat can be a useful resource. The online ProBeauty specialist can offer you personalized advice, depending on your needs and the information you provide about your hair. Together with them, you will be able to identify the products that best meet your requirements and achieve the desired results in hair care.

Regardless of the price or brand of the products, it is important to opt for personalized and correct care.

Professional appliances are designed to provide excellent performance and superior quality results. Whether it's a hairdryer, a straightener, or a curling iron, they are equipped with advanced technologies and high-quality materials that allow you to achieve professional hairstyles in the comfort of your own home.

The professional devices available on our website, from Babyliss Pro, Wahl, Moser, and more, are carefully selected to ensure high durability and superior quality. They are built to withstand frequent use and to provide you with a long-lasting experience.

Professional appliances are often equipped with technologies that protect hair against thermal damage and reduce negative effects on the hair shaft. It is necessary, however, to use a heat protectant product before using a professional styling appliance to protect the hair against heat damage. This product forms a barrier between the hair and heat, reducing negative effects and minimizing the risk of damage, dehydration, and breakage of the hair shaft.

ProBeauty.ro website only delivers orders within Romania. To place an order in Hungary, please visit: www.probeauty.hu

Also, for international orders, please visit: ProBeauty.com

In the unlikely event of a delivery error, if you have received a product that does not comply with your order, you can return it within 14 days. You must report this error by filling out the Return Form in your user account. Within 24 - 48 hours of completing it, an Urgent Cargus, Sameday or FAN Courier agent will contact you to arrange the product pickup details. You will also need to pack the product/products in conditions as close as possible to those in which you received it.

To place an order, it is mandatory to provide an email address. Based on the email address, an account will be automatically created for you. There are several options to log into your personal account on the site, to make the process as easy as possible. You can log in via an access code received by email, by setting a password, or by authenticating through your Facebook or Google account. This way, you will enjoy surprise gifts, you can track the status of your placed order, and the data entered for billing and delivery will remain saved in your account for future orders.

You can subscribe to the newsletter from our website's homepage, in the section at the bottom of the page. If you no longer wish to receive news from us via email, you can access the last newsletter you received and click the "Unsubscribe" button. This action will take you to a new page where your confirmation is required to discontinue this service.

You can purchase products from our range by visiting us at one of the 16 ProBeauty stores in Romania. Or you can order the products you want online, directly from the website www.proBeauty.ro.

You can write to us using the Contact Form, in the chat box on our website, at the email address office@probeauty.ro or you can call us at: +40 772 044 605.

If you wish to visit us in one of our 16 locations in Romania, we await you Monday to Sunday in:

• Brasov - Zaharia Stancu Street no. 1, in Coresi Shopping Resort, Phone: 0772264368
• Bucuresti Mega Mall - Pierre de Coubertin Blvd; no. 3-5, Phone: 0773335995
• Bucuresti ParkLake - Liviu Rebreanu Blvd, no. 4, Phone: 0771572155
• Bucuresti Regina Maria - Regina Maria Blvd no.2, Phone: 0784291189
• Iasi - Tudor Vladimirescu Blvd, no. 113, Phone: 0773339647
• Timisoara - Calea Sagului Street no.100, Phone: 0771428456
• Timisoara Iulius - Consiliul Europei Street No. 2 inside Iulius Mall, Phone:0784291183

For the extended list and specific schedule for each location, we await you on the Our Stores page.

While we pack every parcel with care and attention, sometimes, errors may occur in our system. However, once you call us at +40 772 044 605 or send us an email at office@probeauty.ro, we will get back to you as soon as possible with the necessary solutions to resolve the issue.

The excitement of a new order for your favorite products can sometimes lead to a few mistakes. In this case, please check if the email address entered is correct. If you wish for us to check your order details together, please contact us at +40 772 044 605 or send us an email at office@probeauty.ro.

Also, please note that if you choose to place an order from a ProBeauty account, the delivery/billing information will be automatically re-entered.

Orders can be modified or canceled within 30 minutes of placement, without any additional cost. If the order was placed from a ProBeauty account, access the "My Orders - Order Details" section and click the "Cancel Order/Modify Order" button.

If you've changed your mind and don't have a user account, please call us at +40 772 044 605 or notify us at office@probeauty.ro.

If you wish to send us a complaint or grievance regarding the products sold or services offered, please contact us by phone at +40 772 044 605 or at office@probeauty.ro. We will get back to you with a final resolution as soon as possible.

To check the status of your order, go to the My Account - Orders section. The updated status of your order will be displayed on the right side of the screen, along with the order details.

Delivery details can be changed by accessing My Account, Delivery Information section. After entering the new details, make sure the changes have been saved.

Make sure you apply the discount code/voucher at checkout, before completing the order. Add your preferred products to the cart, then enter the discount code and click the “Apply discount code” button. Such discount codes are valid for a limited period of time and cannot be combined with other active promotions on the website, nor with other vouchers or discount codes.

It's okay to change your mind. You can return products purchased from us within 14 days by accessing the return form on the website, from your account.

However, there are some products that cannot be returned. Here they are:

• Products manufactured according to the specifications presented by the Customer or clearly personalized;
• Sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Customer (Hair clippers and trimmers, Straighteners, Curling irons, Hair dryers, Cosmetic devices);
• The supply of Products which are, after delivery, by their nature, inseparably mixed with other items;
• Any product that shows visible signs of use and cannot be brought into conformity by our service department

If you wish to place an order by phone, please contact us at our standard rate number. We are available from Monday to Friday, between 9:00 AM and 5:00 PM. On public holidays, this schedule may be subject to change.

By registering an order, the buyer assures ProBeauty that they have the necessary authorizations to use the selected payment instrument for their order.

Bank card payment

• For online transactions, we use Netopia Payments service.
• You can pay online with your personal card or through your company, in complete safety.
• For online payments, we accept cards issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro) logos.
• Netopia Payments transactions are 3D secure, a secure system for processing online transactions that offers confidentiality, security, and simplicity in purchasing products and services online. Card data processing is done exclusively through the bank. Our store does not request or store any details regarding your card.
• Important to know! For bank card payments, Probeauty does not charge a commission!

Cash on delivery

• You can choose to pay cash on delivery and you will pay the courier for the ordered products.

Bank transfer

• After placing the order, you will receive a confirmation email with the necessary information to make the payment.
• If you wish to make the payment based on a Proforma Invoice, please contact us by email at office@probeauty.ro or through the chat on the website.
• We ship the package on the next business day, after payment processing. Our account details are:
• Account holder name: Pro Beauty Online SRL
• Bank: Raiffeisen Bank
• Bank code: RZBRROBU
• IBAN: RO49 RZBR 0000 0600 1317 8513
• Please enter the order number received by email in the "Remarks" field of the bank's platform.

To send a purchased product for service, please log in to your customer account and fill out the dedicated form.

24-48 hours after filling out the form, you will be contacted by an Urgent Cargus, FAN Courier, or Sameday agent who will pick up your defective product. Pack the product well so that it is protected during transport. Don't forget to include a copy of the Fiscal Invoice in the package or to fill in the Fiscal Invoice Number on the form.

We would like to inform you that: risers, blades and casings of hair clippers, electrical cables, and batteries of cordless electrical products are not covered by the warranty. These parts can only be replaced or repaired at an extra cost.

We process and ship all warranty products within a maximum of 15 days from the moment you hand over the package to the Urgent Cargus, FAN Courier, or Sameday agent.

You will be contacted by one of our colleagues from the Service Department if the device's defect is not covered by the warranty or the product is no longer within the warranty period.

If you are not completely satisfied with a purchase, you have the option to exchange or return the product without difficulty, free of charge, within 14 days of receiving your order.

To return a product purchased from us, please log in to your customer account and fill out the dedicated form.

24-48 hours after filling out the form, you will be contacted by a Cargus agent who will pick up the product you wish to return. You don't have to do anything else but pack the product well so that it is not damaged during transport. Also, make sure not to stick the AWB on the product box. Don't forget to include a copy of the Fiscal Invoice in the package or fill in the Fiscal Invoice Number in the form.

You will be contacted by one of our colleagues from the Service and Returns Department if we need more information to process the return.

Delivery methods:

• Courier delivery can be made via: GLS GENERAL LOGISTIC SYSTEMS ROMÂNIA, FAN COURIER EXPRESS SRL, CARGUS or SAMEDAY COURIER
• Delivery to Sameday easybox

The package containing the ordered and paid products is left at the collection point selected by the Buyer when ordering. The Buyer is notified by the courier company via SMS/email regarding the status of the package and can pick up the package according to its delivery policy.

In the case of easybox delivery, payment can be made online by card on the website or cash on delivery by card at the easybox.

• Click and Collect/Pick up from store

In-store delivery means that the recipient of the order can pick up their package, ordered and paid for on the probeauty.ro website, from one of the selected ProBeauty stores. The package can be picked up after a minimum of 24-48 hours and a maximum of 5 working days, depending on the time the order was placed. A ProBeauty store representative will contact the customer by phone/SMS to inform them that they can pick up their package.

• All orders placed from Monday to Thursday, until 2:00 PM, will be handed over to the courier on the same day. Thus, your products are delivered within 24 hours. Orders placed after 2:00 PM will be processed and shipped the next day. For orders placed from Friday to Sunday, processing and handover to the courier will be done on the first working day after this interval.

Important to note: During periods with a high volume of orders, such as Black Friday, Christmas, or seasonal sales periods or public holidays, delivery times may be extended.

• Delivery is free for orders with a value greater than or equal to 200 lei. The delivery fee is 14.90 lei for orders with a value less than 200 lei. If you opt for cash on delivery, you will also pay the handling fee, which will be displayed at checkout.
• Before taking over the package from the Urgent Cargus, FAN Courier or Sameday agent, please check if the boxes show signs of bumps, breakages, liquid leaks or unsealing. If you notice any of these signs, please refuse to take over the package and contact us by email at office@probeauty.ro. This way, we can send you other intact products as soon as possible.